There could be several reasons why your Arlo camera is offline. Some of the most common causes are:
1. Internet connectivity issues: The Arlo camera requires a stable internet connection to function properly. If there is an issue with the internet connection, the camera can go offline. You can check your internet connection on the device to ensure it is stable.
2. Power issues: The camera may go offline if it is not receiving enough power. You should check if the camera is properly plugged into the power supply or change the batteries if it has a battery backup.
3. Camera distance: The Arlo cameras work wirelessly, which means they might go offline if they are placed too far away from the base station or router. The camera needs to be within the recommended range from the base station or router to function properly.
4. Camera firmware updates: The Arlo camera may go offline if there is a firmware update in progress. Always ensure that your camera is updated with the latest firmware to avoid connectivity issues.
5. Camera malfunction: Sometimes the Arlo camera may go offline due to technical issues or hardware faults. If all other reasons have been eliminated, then it could be a hardware or software problem that would require you to contact Arlo support.
To resolve this issue, you should reboot the camera and check the internet connection. Ensure that the camera is in range of the network to facilitate a stable connection. If the issue persists, reach out to the Arlo customer service team to help you resolve it.
FAQs
1. Why would my Arlo camera be offline?
There can be several reasons why your Arlo camera is offline. It may be due to connectivity issues, power issues, or software-related problems. Sometimes it could also be due to a reboot of your home network or your camera.
2. How can I troubleshoot my offline Arlo camera?
You can start troubleshooting by checking your Wi-Fi connection and ensuring that your Arlo device is within the range of your home Wi-Fi network. You can also try power-cycling your camera or resetting it to the factory default settings.
3. What should I do if my Arlo camera remains offline despite troubleshooting efforts?
If your Arlo camera continues to remain offline even after troubleshooting, try removing the camera from your account and adding it again. If none of these things work, reach out to Arlo support for further assistance or consider seeking professional help.
4. Can I prevent my Arlo camera from going offline?
To prevent your Arlo camera from going offline, ensure that your Wi-Fi connection is stable and that the camera is within range. You can also consider upgrading your router or using Wi-Fi range extenders to boost your signal strength in remote areas. It’s always a good idea to regularly check for firmware updates and ensure that your battery is fully charged.
