Why Is My Geeni Camera Not Working?

If you’re experiencing problems with your Geeni camera, there might be different reasons why this is happening. There’s no need to panic, though, because most of the issues can be solved with easy troubleshooting steps.

Here are some common reasons why your Geeni camera might not be working:

1. Poor internet connection – Since Geeni cameras are Wi-Fi enabled, a weak or unstable internet connection can cause connectivity issues. Make sure that your camera is within the range of the Wi-Fi signal, and try resetting your router.

2. Power Issues – Your Geeni camera may not work if it isn’t receiving enough power from the outlet. Ensure that your power cables are not damaged, and the camera is receiving sufficient power.

3. Firmware updates – If your camera is not functioning, your firmware might need an update. Check the Geeni app and see if there are any pending updates for your device.

4. App-related Issues – Another possible cause of camera failure is app-related issues. This can include installation errors, system bugs, or outdated apps. Ensure that the app is updated to the newest version.

5. Technical hardware issues – In rare cases, hardware problems can cause camera malfunctions. If you have tried all the troubleshooting steps and your Geeni camera still not working, please contact their support team.

In summary, if your Geeni camera isn’t working, first conduct troubleshooting, including checking your internet connection, ensuring that it is up to date and has sufficient power. If these steps do not help solve the problem, you can contact the Geeni support team for further assistance.


1. Why is my Geeni camera not connecting to Wi-Fi?

If your Geeni camera is not connecting to Wi-Fi, make sure that it is within range of your router and that the passwords you are entering for your network are correct. Additionally, try restarting your router and camera to see if that helps establish a connection.

2. Why is my Geeni camera not recording?

If your Geeni camera is not recording, there may be several reasons. First, check that you have a microSD card inserted into the camera or that the cloud storage subscription for your device is still active. You may also want to check that your device settings are set to “record” rather than “live view” or “motion only”.

3. Why is my Geeni camera not showing up in the app?

If your Geeni camera is not showing up in the app, there may be a few reasons. First, check that your device is powered on and connected to Wi-Fi. If it is, make sure that you’ve logged into the app using the correct credentials and that your device is in the same home network as your phone. You should also try restarting the app or your device to see if that resolves the issue.

4. Why is the video quality of my Geeni camera poor?

If the video quality of your Geeni camera is poor, this could be due to a few factors. Check that your device’s lens is clean and scratch-free, and that there is adequate lighting in the room. You may also want to try adjusting the resolution settings in the app to see if that improves the quality. Finally, if the issue persists, you may want to contact Geeni support to explore other potential solutions.

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