Troubleshooting Guide: Geeni Camera Not Working? Here’s What You Can Do

Is your Geeni camera giving you trouble? Fret not, as we have compiled a comprehensive troubleshooting guide to help you address any issues you may be facing. From connectivity issues to camera malfunctions, this article delves into the common problems that Geeni camera users encounter and provides practical solutions to get your device up and running smoothly.

Whether you are experiencing video feed disruptions or difficulties with the Geeni app, this guide is designed to offer step-by-step instructions to resolve these issues effectively. By following the troubleshooting tips outlined here, you can troubleshoot your Geeni camera efficiently and enjoy uninterrupted monitoring and security for your home or workplace.

Key Takeaways
Your Geeni camera may not be working due to issues such as a poor internet connection, a malfunctioning camera, or an incompatible app version. Ensure that your camera is connected to a reliable Wi-Fi network, has power, and is within range of your router. Try restarting the camera, checking for software updates, and ensuring that the Geeni app is up to date. If the problem persists, contact Geeni customer support for further assistance.

Check Power Supply And Connection

Ensure that the Geeni camera is properly connected to a power source and that the power supply is working correctly. Double-check that the camera is receiving power, either through a direct power outlet or via a USB cable if it is a USB-powered camera. If the camera is battery-operated, make sure the batteries are properly inserted and have sufficient charge.

Inspect the connection between the camera and its base or mounting bracket. Ensure that all cables are securely plugged in and that there are no loose connections. If the camera has detachable components, such as a detachable camera head, check that these components are securely attached to each other.

If the camera is plugged into a power strip or surge protector, verify that the power strip is turned on and functioning correctly. Try plugging the camera directly into a wall outlet to rule out any issues with the power source. By verifying the power supply and connection of your Geeni camera, you can eliminate these potential issues as causes for the camera not working properly.

Ensure Proper Configuration Of The Geeni Camera

To ensure the proper configuration of your Geeni camera, start by checking the placement and positioning of the device. Make sure the camera is placed within the recommended range for Wi-Fi connectivity and is not obstructed by any physical barriers that could disrupt the signal. Additionally, ensure that the camera is connected to a stable Wi-Fi network with sufficient bandwidth to support video streaming.

Next, verify that the Geeni camera is successfully paired with the Geeni app on your smartphone or tablet. Check that the camera is powered on and properly connected to the app using the correct login credentials. If there are any issues with the connection, try restarting both the camera and the app, and ensure that your device is running the latest version of the Geeni app.

Lastly, double-check the camera settings within the Geeni app to ensure that they are configured correctly. Adjust the camera settings as needed, such as motion detection sensitivity or night vision mode, to optimize the performance of the device. By following these steps and ensuring the proper configuration of your Geeni camera, you can troubleshoot any potential issues and ensure smooth operation for your home security setup.

Troubleshoot Connectivity Issues

One of the common issues with Geeni cameras is connectivity problems. If you’re experiencing connectivity issues, start by checking your Wi-Fi network. Ensure that your camera is within range of a stable and strong Wi-Fi signal. Weak or fluctuating signals can lead to intermittent connectivity problems.

Next, try power cycling both your router and Geeni camera. Simply unplug them from the power source, wait for a couple of minutes, and then plug them back in. This can sometimes resolve temporary glitches that cause connectivity issues.

If power cycling doesn’t work, consider moving your camera closer to the router or trying a different Wi-Fi network to see if the issue is specific to a particular network. Additionally, check for any obstacles or interferences that might be obstructing the Wi-Fi signal from reaching your camera, such as thick walls or electronic devices. By troubleshooting connectivity issues methodically, you can improve the reliability of your Geeni camera’s connection.

Verify App Settings And Permissions

To troubleshoot issues with your Geeni camera not working, it is essential to verify the settings and permissions within the Geeni app. Start by checking if the camera is properly connected to the app and that the app has the necessary permissions to access the camera and its features.

Ensure that the app settings such as Wi-Fi connection, camera name, and any security protocols are correctly configured. Check if any recent app updates have affected the camera settings and make necessary adjustments to restore functionality. Additionally, go through the app’s permissions settings on your mobile device to allow access to the camera and enable notifications if needed.

If the camera is still not working after verifying the app settings and permissions, try restarting the app or power cycling the camera to reset connections. Sometimes, a simple adjustment or refresh of settings can resolve compatibility issues and get your Geeni camera functioning smoothly again.

Reset The Geeni Camera

One effective troubleshooting step for a Geeni camera that is not working is to reset the device. Resetting the camera can help resolve many issues related to connectivity or functionality. To reset the Geeni camera, locate the reset button on the camera itself. This button is typically small and may require a paperclip or a similar tool to press.

To reset the camera, press and hold the reset button for about 15 seconds. You may see the camera’s status light blink or change colors during this process. Once the reset is complete, the camera will reboot and return to its factory settings. Remember that resetting the camera will erase any custom settings or configurations, so you may need to set it up again as if it were a new device. If the camera was experiencing issues due to software glitches or network connectivity problems, resetting it can often resolve these issues and get the camera working properly again.

Update Firmware And Software

Regularly updating the firmware and software of your Geeni camera is essential to ensure optimal performance and functionality. Outdated firmware can sometimes cause issues such as connectivity problems, glitches in the video feed, or the camera not functioning as expected. By updating the firmware and software, you can often resolve these issues and improve the overall stability of your Geeni camera.

To update the firmware of your Geeni camera, check the manufacturer’s website or the Geeni app for any available updates. Follow the step-by-step instructions provided to download and install the latest firmware version onto your camera. Similarly, make sure that the Geeni app on your smartphone or tablet is also up to date to ensure compatibility with the camera and access to the latest features.

In addition to fixing existing problems, updating the firmware and software of your Geeni camera can also enhance security by patching any known vulnerabilities. By staying proactive about keeping your camera’s firmware and software current, you can enjoy a more reliable and secure surveillance system for your home or business.

Contact Geeni Customer Support

If you have tried all the troubleshooting steps and your Geeni camera is still not working properly, it’s time to reach out to Geeni Customer Support for assistance. Contacting Geeni’s customer support team can help you resolve any technical issues you are facing with your camera quickly and efficiently.

When you get in touch with Geeni’s customer support, be prepared to provide details about the problem you are experiencing with your camera. This may include information about the setup process, any error messages you have encountered, and the specific issues you are facing. The more details you can provide, the better equipped the support team will be to assist you in resolving the issue.

Geeni’s customer support team is dedicated to helping customers troubleshoot and resolve any issues they may be facing with their products. Whether through phone, email, or live chat support, Geeni’s customer service representatives are knowledgeable and ready to provide helpful solutions to get your camera up and running smoothly again.

Consider Environmental Factors

Environmental factors can significantly impact the functionality of your Geeni camera. Ensure that the camera is placed in a suitable location away from extreme temperatures, direct sunlight, or moisture. High humidity levels can affect the camera’s performance, so avoid placing it in areas prone to moisture buildup.

Additionally, check for any potential sources of interference, such as electronic devices or appliances emitting frequencies that could disrupt the camera’s signal. Position the camera away from such devices to ensure uninterrupted connectivity. Moreover, consider the lighting conditions in the area where the camera is installed. Poor lighting can affect the camera’s ability to capture clear images, so make sure the area is adequately lit for optimal performance.

By addressing these environmental factors and making necessary adjustments, you can enhance the functionality and reliability of your Geeni camera. Taking these precautions will help ensure that your camera operates smoothly and provides you with the security and peace of mind you rely on.


What Should I Do If My Geeni Camera Is Not Connecting To Wi-Fi?

If your Geeni camera is not connecting to Wi-Fi, there are a few steps you can take to troubleshoot the issue. First, try power cycling the camera by unplugging it for about 30 seconds and then plugging it back in. Make sure your Wi-Fi network is working properly and that the camera is within range. You can also try resetting the camera to its factory settings and setting it up again from scratch. If the problem persists, contacting Geeni customer support for further assistance may be necessary.

How Can I Troubleshoot If My Geeni Camera Is Showing A Black Screen?

If your Geeni camera is showing a black screen, first try restarting the camera by unplugging it and plugging it back in after a minute. Check the power source and cable to ensure they are connected properly. Ensure the lens of the camera is clean and not obstructed. If the issue persists, try resetting the camera by pressing and holding the reset button for 15 seconds. If none of these steps work, contact Geeni customer support for further assistance.

What Steps Can I Take If My Geeni Camera Is Not Recording Properly?

If your Geeni camera is not recording properly, there are a few steps you can take to troubleshoot the issue. First, ensure that the camera is properly connected to the Wi-Fi network and that the network signal is strong. Additionally, check if the camera has the latest firmware update installed. If the problem persists, try resetting the camera by unplugging it for a few seconds and then plugging it back in. If none of these steps resolve the issue, contact Geeni customer support for further assistance.

Why Is My Geeni Camera’S Motion Detection Not Working?

There are several potential reasons why your Geeni camera’s motion detection may not be working properly. Firstly, ensure that the camera is placed in an appropriate position with a clear view of the area you want to monitor. Additionally, check the camera’s settings to make sure that the motion detection feature is enabled and sensitivity levels are adjusted correctly. Lastly, ensure that the camera’s firmware is up to date and that your Wi-Fi connection is stable to ensure proper functionality of the motion detection feature.

How Do I Resolve Issues With Live Streaming On My Geeni Camera?

To resolve live streaming issues with your Geeni camera, start by ensuring that your camera is connected to a stable and strong Wi-Fi network. Check for any obstructions or interferences that may be affecting the signal. If the issue persists, try restarting the camera by unplugging it for a few seconds and then plugging it back in. Additionally, you can try reinstalling the Geeni app or updating the camera’s firmware to the latest version to troubleshoot any software-related problems.


In troubleshooting issues with your Geeni camera, it’s essential to approach the problem systematically to identify and resolve the underlying cause. By following the steps outlined in this guide, you can address common issues such as connectivity problems, camera setup errors, or software glitches effectively. Remember to check your network connection, verify camera settings, and update the camera firmware regularly to ensure optimal performance.

By staying proactive in maintaining your Geeni camera, you can enjoy a seamless and reliable surveillance system in your home or office. Should you encounter persistent issues beyond these troubleshooting steps, don’t hesitate to contact Geeni’s customer support for further assistance. With a bit of patience and persistence, you can troubleshoot and resolve most Geeni camera issues successfully.

Leave a Comment