How to Fix Your Phone When the Other Person Can’t Hear You

In the age of constant communication though mobile devices, experiencing a situation where the person on the other end of the line can’t hear you can be incredibly frustrating. Whether you’re making an important business call or trying to catch up with a loved one, this issue can disrupt your conversations and hinder productivity. However, fear not! In this article, we will guide you through a variety of troubleshooting steps and potential solutions to help you fix your phone when the other person can’t hear you, ensuring seamless communication in the future.

Check For Mute Or Silent Mode Settings On Your Phone

If the person on the other end of your phone call can’t hear you, the first thing you should check is whether your phone’s mute or silent mode is activated. It’s common for us to accidentally activate these settings, especially if our phones are in our pockets or bags. To fix this issue, locate the physical mute or silent switch on your device and toggle it off.

Another way to check if your phone is on mute or silent mode is by looking for an icon on your phone’s screen that indicates this setting is activated. On most smartphones, this icon usually looks like a speaker symbol with a line through it. If you see this icon, tap on it to disable mute or silent mode.

Once you have disabled mute or silent mode, make a test call to see if the other person can hear you now. If the issue persists, you can move on to the next troubleshooting step.

Clean The Microphone And Speaker On Your Phone

When the person on the other end of the call can’t hear you, it could be due to a blockage or debris covering your phone’s microphone or speaker. Over time, dirt, dust, or other particles can accumulate and affect the audio quality. Cleaning these components can help resolve the issue.

To clean the microphone, use a small, soft-bristled brush or a toothpick to gently remove any visible debris. Avoid using any sharp or metallic objects as they can damage the sensitive microphone.

Similarly, the speaker can also gather dirt or grime, affecting sound transmission. Clean it by using a soft cloth or cotton swab slightly dampened with clean water or a mild cleaner. Ensure the cloth or swab is not soaking wet to prevent liquid damage.

Once you have cleaned both the microphone and speaker, test the audio quality during a call to see if the issue has been resolved. If the problem persists, move on to the other troubleshooting steps in this article.

Restart Your Phone To Resolve Temporary Software Glitches

Sometimes, the reason why the other person can’t hear you on your phone is due to temporary software glitches. Restarting your phone can help resolve these issues and restore normal call functionality.

To restart your phone, press and hold the power button until a menu appears. Select the “Restart” option, and wait for your phone to power off and turn back on again. Once your phone has restarted, make a test call to check if the issue has been resolved.

Restarting your phone clears the temporary memory and closes any background apps or processes that may be interfering with the microphone or speaker. It also reloads the operating system, potentially fixing any software bugs that could be causing the problem.

If the issue persists after restarting your phone, you may need to try other troubleshooting steps. However, restarting should always be the first step as it is simple to do and often resolves minor software issues with your phone’s call functionality.

Adjust The Volume Settings On Your Phone During A Call

When you encounter situations where the person on the other end of the line is having a hard time hearing you, adjusting the volume settings on your phone can often provide a quick and easy solution.

Firstly, ensure that the volume level on your phone is not set too low. During a call, use the volume buttons on your device to increase the volume to an audible level. It is also essential to check if the call volume is not muted or set to silent mode, as this can restrict the audio transmission.

In some cases, you may find that the volume is set to an appropriate level, but the issue persists. In such situations, navigate to the settings menu on your phone and look for the audio or sound settings. Adjust the call volume or microphone sensitivity settings to enhance the audio clarity during your conversations.

By fine-tuning the volume settings on your phone, you can ensure that both parties can effectively communicate without any disruptions or difficulties hearing each other. Remember to test the adjustments by making a call to ensure that the issue has been resolved.

Ensure Your Phone’s Software And Operating System Are Up To Date

Keeping your phone’s software and operating system up to date is crucial for ensuring optimal performance. Outdated software can lead to various issues, including problems with call quality. Here’s why you should regularly update your phone’s software and operating system:

1. Bug Fixes: Software updates often include bug fixes that address known issues. These bugs can affect various functions of your phone, including the microphone and speaker.

2. Security patches: Updates also incorporate security patches to protect your phone from vulnerabilities. By staying up to date, you minimize the risk of malware or other malicious activities that may interrupt call quality.

3. Compatibility: Updating your phone’s software ensures compatibility with the latest apps and services. By doing so, you avoid potential conflicts that can impact call functionality.

To check for software updates, go to your phone’s settings and look for the software update option. If an update is available, download and install it. Remember to connect your phone to Wi-Fi and keep it charged during the update process.

By regularly updating your phone’s software and operating system, you can resolve potential issues and maintain optimal call quality.

Troubleshoot Network Connectivity Issues That May Affect Call Quality

If the other person on the call can’t hear you, it may be due to network connectivity issues. When your phone doesn’t have a strong and stable internet connection, it can lead to poor call quality and the other person may struggle to hear you clearly. Here are a few steps you can take to troubleshoot network connectivity problems:

1. Check your signal strength: Ensure that you have a strong signal on your phone. If you’re in an area with a weak signal, such as indoors or in a remote location, try moving to a different area.

2. Disable Wi-Fi: If you’re using Wi-Fi for your call, try temporarily disabling it and using your mobile data instead. Sometimes, certain Wi-Fi networks can cause interference, resulting in call issues.

3. Turn on Airplane mode: Switching on Airplane mode for a few seconds and then turning it off can help refresh your phone’s network connection and fix temporary connectivity issues.

4. Restart your router: If you’re using Wi-Fi to make calls, restart your router to improve network connectivity. Unplug it from the power source, wait for a few seconds, and then plug it back in.

5. Reset network settings: If none of the above steps work, you can try resetting your network settings. Go to your phone’s settings, find the “Reset” option, and choose “Reset Network Settings.” Note that this will remove your saved Wi-Fi passwords.

By troubleshooting these network connectivity issues, you can improve the call quality on your phone and ensure that the other person can hear you properly. If the problem persists, you can consider using a headset or contacting your phone manufacturer or service provider for further assistance.

Use A Headset Or Earphones With A Built-in Microphone As An Alternative

Using a headset or earphones with a built-in microphone can be a convenient alternative when the other person can’t hear you on your phone. This solution can help troubleshoot the issue by bypassing any problems with the phone’s built-in microphone or speaker.

Firstly, ensure that the headset or earphones are properly plugged into the phone’s audio jack or connected through Bluetooth. Make sure that the volume is not set too low and adjust it accordingly. You can also try using a different headset or earphones to rule out the possibility of a faulty accessory.

Using a headset or earphones with a built-in microphone can be particularly helpful if the issue lies with your phone’s microphone. This solution allows the other person to hear you clearly as the microphone on the headset is typically positioned closer to your mouth, reducing the chances of any audio distortion.

If the other person can hear you clearly using the headset or earphones, it indicates that the problem lies with the phone’s built-in microphone or speaker. In such cases, you may need to consult a professional technician or contact the phone manufacturer or service provider for further assistance.

Contact Your Phone Manufacturer Or Service Provider For Further Assistance

If you have tried all the previous troubleshooting steps and are still unable to resolve the issue of the other person not being able to hear you on your phone, it may be time to seek further assistance. Contacting your phone manufacturer or service provider can help you find a solution specifically tailored to your device or network.

When reaching out to your phone manufacturer or service provider, make sure to provide them with detailed information about the problem you are facing, including any relevant error messages or error codes that may have appeared on your screen. They may guide you through additional troubleshooting steps or inform you if there are any known issues with your particular phone model or network provider.

In some cases, they may recommend sending your device for repair or replacing it entirely if it’s under warranty. Remember to gather any necessary documentation, such as proof of purchase or warranty information, before reaching out to them.


1. Why can’t the other person hear me during phone calls?

There can be multiple reasons why the other person can’t hear you during phone calls. It could be due to a malfunctioning microphone on your phone, a software glitch, or even physical damage to the phone’s hardware. Additionally, the problem could also be on the other person’s end, such as issues with their network or device settings.

2. What can I do if the other person can’t hear me on phone calls?

If you’re experiencing this issue, there are a few steps you can take to troubleshoot. Firstly, ensure that your microphone is not blocked or covered by any case or external object. Next, try restarting your phone as it can often resolve temporary software glitches. Additionally, check your phone’s settings to ensure that the microphone permissions are enabled and that the volume level is not muted or too low. If the problem persists, it is recommended to seek professional help or contact your phone manufacturer’s support team.

3. Is there any way to fix the problem without professional help?

In some cases, you can fix the issue without professional help. Try using a different pair of headphones or earphones as the problem could be related to faulty audio accessories. If your phone has a secondary microphone, check if it is working properly by recording audio or using it in speakerphone mode. It’s also worth testing your phone’s microphone with different apps, as the problem may be limited to a specific application. However, if these troubleshooting steps don’t work, it is advisable to seek professional assistance to diagnose and fix the underlying problem.

Final Words

In conclusion, experiencing phone call issues where the other person can’t hear you can be frustrating, but it is essential to troubleshoot the problem for effective communication. By checking the hardware settings, updating the software, and exploring alternative options such as speakerphone or headset, one can resolve this issue and ensure reliable communication on their phone. Remember, seeking professional assistance or contacting the phone’s manufacturer may also provide further guidance if the problem persists.

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