How Do I Get My ZTE Out of FTM Mode: Quick Fixes and Solutions

FTM (Field Test Mode) is a feature on ZTE smartphones that allows users to run diagnostics tests and check the phone’s functionality. However, it can be frustrating when your ZTE gets stuck in FTM mode and you are unable to use your phone normally. In this article, we will explore quick fixes and solutions to get your ZTE out of FTM mode, helping you restore its regular functionality.

Understanding FTM Mode On ZTE Devices: An Overview

FTM (Field Test Mode) is a diagnostic mode available on ZTE devices that allows users to perform advanced troubleshooting and testing. When a ZTE phone enters FTM mode, it indicates that there is a problem with the device’s firmware or software. While it can be concerning, FTM mode is usually not a cause for major alarm as it can be resolved with some simple steps.

In FTM mode, the device will display a white screen with text and numbers, indicating that it is in test mode. This mode is primarily used by technicians for testing signals, performing hardware checks, and calibrating the device. However, if your ZTE device accidentally enters FTM mode, it can prevent you from accessing your phone’s regular features and functions.

Understanding how FTM mode is activated on ZTE phones is crucial to prevent it from happening in the future. By recognizing common causes and implementing troubleshooting steps, you can quickly get your ZTE device out of FTM mode and regain normal functionality.

Common Causes Of FTM Mode Activation On ZTE Phones

FTM mode, also known as Field Test Mode, is a diagnostic state on ZTE phones that allows users to perform advanced testing and troubleshooting. However, it can be frustrating if your ZTE device gets stuck in FTM mode and you cannot exit it. Understanding the common causes for FTM mode activation can help you avoid or resolve this issue.

One of the common causes is accidentally pressing a specific key combination, which triggers the FTM mode on ZTE phones. Another cause could be a software glitch or malfunction, which can activate FTM mode unexpectedly. In some cases, a faulty battery or charging port can also lead to this problem.

Additionally, if you have recently installed a new firmware or made changes to the system settings, it can trigger FTM mode activation. Similarly, issues with software updates, incomplete installations, or incompatible apps may also result in your ZTE phone entering FTM mode.

By identifying these common causes, you can take necessary precautions to prevent FTM mode activation on your ZTE device. However, if you already find yourself stuck in FTM mode, the upcoming sections of this article will guide you through troubleshooting steps to resolve the issue.

Troubleshooting Steps: Getting Your ZTE Out Of FTM Mode

If you find your ZTE device stuck in FTM (Factory Test Mode) mode, don’t fret. There are several troubleshooting steps you can take to exit FTM mode and restore normal functionality to your phone.

Firstly, try rebooting your device by simply powering it off and then back on again. This simple step may be enough to resolve the issue and exit FTM mode.

If a simple reboot doesn’t work, you can try removing the phone’s battery and then reinserting it after a few seconds. This method can sometimes refresh the device and force it out of FTM mode.

Another troubleshooting step involves performing a hard reset on your ZTE phone. This can be done by simultaneously pressing and holding the volume up button, power button, and home button (if applicable) for about 10-15 seconds until the device restarts. Note that performing a hard reset will erase all data on your device, so make sure to create a backup beforehand.

If none of the above steps work, you may need to consider seeking professional assistance or contacting ZTE customer support for further guidance in resolving the FTM mode issue on your ZTE device.

Resetting Your ZTE Phone To Exit FTM Mode

Resetting your ZTE phone is often an effective solution to exit FTM (Factory Test Mode) mode. This process involves restoring the phone to its factory settings, which can help eliminate any software glitches or conflicts that may be causing the device to remain stuck in FTM mode. However, it is crucial to note that a factory reset will erase all data and settings on your phone, so make sure to backup any important files beforehand.

To perform a factory reset on your ZTE phone, follow these steps:

1. Power off your device completely.
2. Press and hold the Volume Up and Power buttons simultaneously until the ZTE logo appears.
3. Once the logo appears, release the Power button but continue holding the Volume Up button.
4. Release the Volume Up button once you see the Recovery Mode menu.
5. Use the Volume buttons to navigate through the menu and select “Wipe data/factory reset.”
6. Confirm the selection by pressing the Power button.
7. Wait for the reset process to complete, and then select “Reboot system now” to restart your phone.

After the reset, your ZTE phone should boot up normally and exit FTM mode. Remember, though, to take precautions when performing a factory reset as it will erase all data on your device.

Using Key Combinations To Exit FTM Mode On ZTE Models

When your ZTE phone gets stuck in FTM (Factory Test Mode) mode, it can be frustrating and hinder your device’s normal functionality. However, there are key combinations you can try to exit FTM mode on ZTE models quickly.

To begin, start by first ensuring that your phone is powered off. Then, simultaneously press and hold the Power button and the Volume Up button until your device vibrates. Once you feel the vibration, release both buttons and observe if your phone boots up normally.

If the previous key combination doesn’t work, power off your device again, and this time, press and hold the Power button along with the Volume Down button simultaneously. Hold both buttons until your phone vibrates, then release them and check if your ZTE exits FTM mode successfully.

These key combinations help to manually override the FTM mode and allow your ZTE phone to reboot into its regular usage. If, after trying these key combinations, your phone remains stuck in FTM mode, it may be necessary to explore other troubleshooting methods or seek professional assistance.

Using PC Software To Solve FTM Mode Issues On ZTE Devices

This subheading highlights the use of PC software as a solution to resolve FTM (Field Test Mode) mode issues on ZTE devices. When facing problems with FTM mode, using PC software can be an effective method for troubleshooting. However, it is important to follow the correct steps to ensure success.

PC software such as ZTE Flasher and Qualcomm Flasher can be used to flash the firmware on your ZTE device, which can help resolve FTM mode problems. These software programs allow you to connect your ZTE phone to your computer and flash the firmware, essentially reinstalling the operating system.

Before using PC software, it is crucial to ensure you have the correct drivers installed on your computer and to create a backup of your data as the flashing process can erase all data on your device.

Using PC software to solve FTM mode issues on ZTE devices can be an effective solution if other methods have failed. However, it is recommended to seek professional assistance or refer to the official ZTE support channels if you are not familiar with flashing firmware or feel uncomfortable performing the procedure yourself.

Using PC Software to Solve FTM Mode Issues on ZTE Devices

Some instances of being stuck in FTM (Factory Test Mode) on ZTE phones may require the use of PC software to resolve the issue. This method involves connecting your ZTE device to a computer and utilizing specific software tools to exit FTM mode.

To begin, make sure you have the necessary software installed on your computer. One popular option is the ZTE Flasher and Firmware Tool, which is downloadable from the official ZTE website or other trusted sources. Once installed, follow these steps:

1. Connect your ZTE phone to your computer via a USB cable.
2. Launch the ZTE Flasher and Firmware Tool on your computer.
3. Select the appropriate ZTE device model from the software interface.
4. Look for an option to exit FTM mode or reset your device.
5. Follow the on-screen prompts to initiate the process.

It is crucial to carefully read and follow the instructions provided by the PC software to avoid any potential risks or data loss. If you are uncomfortable with using PC software or encounter any difficulties, it is recommended to seek professional assistance.


1. How do I know if my ZTE phone is in FTM mode?

If your ZTE phone is stuck in FTM (Factory Test Mode) mode, you will usually see a screen with “FTM” or “Factory Test Mode” displayed. The phone may not respond to regular operations and appears to be frozen.

2. What are some quick fixes to get my ZTE out of FTM mode?

There are a few common solutions to exit FTM mode on ZTE phones. First, try simply restarting your device by holding the power button and selecting “Restart” from the options. If that doesn’t work, remove and reinsert the phone’s battery, then turn it back on. Another troubleshooting step is to connect the phone to a computer using a USB cable and see if it prompts any software updates or restores.

3. My ZTE is still stuck in FTM mode after trying the quick fixes, what can I do?

If the previous methods did not work, you can attempt a hard reset on your ZTE phone. This process may vary slightly depending on your specific model, so make sure to consult your phone’s user manual or visit the manufacturer’s website for detailed instructions on how to perform a hard reset. Be aware that a hard reset will erase all data on your phone, so it’s advisable to back up any important files beforehand.

4. Who should I contact if I am unable to resolve the FTM mode issue on my ZTE phone?

If you have exhausted all the quick fixes and the hard reset method without success, it’s recommended to contact ZTE customer support for further assistance. They can provide more specific troubleshooting steps or guide you through the process of sending the phone for repairs if necessary. You can find their contact information on the official ZTE website or in the user manual of your device.

The Bottom Line

In conclusion, getting a ZTE out of FTM mode may seem challenging at first, but there are several quick fixes and solutions available to resolve the issue. By following the steps outlined in this article, users can try troubleshooting methods such as restarting the device, performing a factory reset, or using software tools. It is important to carefully follow the instructions provided and seek professional help if needed. With patience and persistence, it is possible to successfully exit FTM mode and regain full functionality of the ZTE device.

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