If you are having trouble getting your Geeni camera back online, there are a few steps you can take to try and fix the issue.
- Check your internet connection: Make sure your internet connection is stable and working properly.
- Power cycle the camera: Unplug the camera from the power source and plug it back in after a few seconds. This will hopefully reset the camera and connect it to your Wi-Fi network.
- Refresh the Geeni app: Close the Geeni app completely and reopen it to refresh the connection.
- Check the camera’s firmware: Make sure your camera’s firmware is up to date. You can do this through the Geeni app or the camera’s manufacturer website.
- Reset the camera: If none of the above steps work, try resetting the camera to its factory settings. To do this, locate the reset button on the camera and press and hold it for a few seconds. The camera should then reset itself.
- Contact customer support: If you have tried all of the above steps and are still unable to get your Geeni camera back online, reach out to customer support for further assistance.
Overall, getting your Geeni camera back online requires a few troubleshooting steps to diagnose and fix the issue. Following these steps can help you quickly restore your camera’s connection to your Wi-Fi network and ensure it is working properly.
Frequently Asked Questions
1. How do I troubleshoot my Geeni camera if it won’t connect to Wi-Fi?
If your Geeni camera won’t connect to Wi-Fi, start by checking your Wi-Fi connection and password, ensuring the camera is within range of the router, and resetting the camera to its factory settings. If these steps don’t work, try contacting Geeni customer support for further assistance.
2. Why does my Geeni camera keep disconnecting from the app?
If your Geeni camera keeps disconnecting from the app, it may be due to weak Wi-Fi signal or interference, outdated firmware, or the camera being too far from the router. Consider moving the camera closer to the router, updating firmware, or resetting the camera to factory settings. If the issue persists, you can contact Geeni customer support for additional help.
3. How can I reset my Geeni camera?
To reset your Geeni camera to its factory settings, find and press the reset button on the camera for 10 seconds or until the LED light flashes blue. Once the LED light turns off, you can release the button. After resetting the camera, you’ll need to set it up once again in the Geeni app.
4. Why does my Geeni camera say “Offline” in the app?
If your Geeni camera says “Offline” in the app, it’s likely due to a lost Wi-Fi connection or the camera being powered off. Check your Wi-Fi network and ensure the camera is connected to the internet. If it is still offline, try resetting the camera and re-adding it to the app. If the issues persist, you can contact Geeni customer service for additional assistance.