If you’re encountering the frustrating situation where your Asus laptop is plugged in but not charging, you’re not alone. This common issue can be caused by various factors, such as hardware and software problems, faulty power adapters, or battery malfunctions. In this article, we will explore the potential causes and guide you through the troubleshooting process to help you identify and resolve the issue, allowing you to regain control over your laptop’s power supply.
Checking The Power Adapter
When your Asus laptop is plugged in but not charging, the first step in troubleshooting the issue is to check the power adapter. Often, a faulty power adapter can prevent the laptop from receiving power or charging the battery properly.
Start by ensuring that the power adapter is firmly connected to both the laptop and the power outlet. Sometimes, a loose connection can cause power supply problems. Check for any physical damage to the power adapter, such as frayed cords or broken plugs. If you spot any damage, it may be necessary to replace the power adapter.
You can also try using a different power outlet or a different power adapter to see if that resolves the issue. Sometimes, the problem may lie with the power source rather than the laptop itself.
If the power adapter appears to be in good condition and you have tried different outlets and adapters without success, it may be necessary to explore other troubleshooting steps to identify the root cause of the charging problem.
Inspecting The Charging Port
Inspecting the charging port of your Asus laptop is crucial in troubleshooting the issue of it being plugged in but not charging. Sometimes, dust or debris can accumulate in the charging port, causing poor connection or preventing proper charging. To inspect the charging port, follow these steps.
First, make sure your laptop is turned off and disconnected from any power sources. Then, use a flashlight or a magnifying glass to carefully examine the charging port. Look for any signs of dirt, dust, or foreign objects that might be obstructing the connection.
If you notice any debris, gently clean the charging port using a soft cloth or a small brush. Be cautious not to damage any of the pins or connectors inside the port. Additionally, you can try blowing compressed air into the port to remove any stubborn particles.
After inspecting and cleaning the charging port, reconnect your laptop to the power adapter and check if it is now charging properly. If not, there may be other underlying issues that require further troubleshooting.
Verifying The Battery Health
When your Asus laptop is plugged in but not charging, one possible culprit could be a battery issue. Verifying the battery health is crucial in troubleshooting this problem.
Start by accessing the BIOS settings on your Asus laptop. Restart the laptop and press the designated key (usually F2 or Del) repeatedly until the BIOS menu appears. Look for the battery health information, which may be displayed under a section labeled “Battery” or “Power.” Take note of the reported battery health status or any error messages.
If the battery health is indicated as “good” or “excellent,” the problem may lie elsewhere. However, if the battery health is reported as “poor” or “needs replacement,” it’s clear that the battery is the source of the charging issue. In this case, consider replacing the battery with a new one.
Remember that battery health can deteriorate over time due to regular usage and aging. Therefore, it is a good practice to periodically check the battery health to avoid potential charging problems in the future.
Updating The BIOS
Updating the BIOS is a crucial step in troubleshooting the issue of an Asus laptop not charging even when plugged in. The BIOS (Basic Input/Output System) is a firmware that controls the hardware and software interactions on a computer. Outdated or corrupted BIOS can often lead to charging problems.
To update the BIOS, start by visiting the official Asus website and locating the support section for your specific laptop model. Search for the latest BIOS update available for download. Make sure to download the correct file that matches your laptop’s model.
Once the download is complete, carefully follow the instructions provided by Asus to install the BIOS update. It is essential to have a reliable power source during this process to prevent any interruptions that could cause further issues.
Updating the BIOS can resolve compatibility issues, fix bugs, and improve hardware performance, including charging-related problems. After updating the BIOS, restart your laptop and check if the issue is resolved. If not, proceed to the next troubleshooting step.
Adjusting Power Settings
Adjusting power settings on your Asus laptop can help resolve the issue of it being plugged in but not charging. When your laptop is connected to a power source, it relies on a combination of hardware and software settings to manage power consumption. If these settings are not configured correctly, it can prevent the battery from charging.
To resolve this, follow these steps:
1. Click on the Start button and open the Control Panel.
2. Search for “Power Options” and click on it.
3. In the Power Options window, select the preferred power plan that best suits your needs.
4. Click on “Change plan settings” for the selected power plan.
5. On the next screen, click on “Change advanced power settings”.
6. In the advanced power settings window, locate the “Battery” section and expand it.
7. Ensure that the “Plugged in” option is set to “Maximum Performance” or a similar setting that allows the battery to charge while the laptop is plugged in.
8. Click “Apply” and then “OK” to save the changes.
By adjusting the power settings, you give your laptop the necessary instructions to charge the battery while plugged in. If the issue persists, you can move on to the next troubleshooting step.
Running A Battery Calibration
Running a battery calibration can help fix the issue of an Asus laptop being plugged in but not charging. Battery calibration allows the laptop’s operating system to accurately measure the battery’s capacity and ensure its optimal performance.
To perform a battery calibration, start by charging the laptop to 100%. Once fully charged, disconnect the power adapter and use the laptop until the battery drains completely. Ensure that the laptop remains powered on until it automatically shuts down due to low battery.
Next, reconnect the power adapter and let the laptop charge uninterrupted until it reaches 100% again. This process recalibrates the battery and can resolve any charging issues caused by inaccurate battery level readings.
It is important to note that battery calibration is a time-consuming process and may take several hours to complete. It is best to perform this procedure when you can spare a significant amount of time without interrupting the process.
If after running a battery calibration, your Asus laptop still does not charge, proceed to the next troubleshooting step.
Reinstalling The Battery Driver
One possible solution to the issue of an Asus laptop plugged in but not charging is to reinstall the battery driver. A corrupted or outdated driver can prevent the laptop from properly recognizing and charging the battery.
To reinstall the battery driver, follow these steps:
1. Open the Device Manager by pressing the Windows key + X and selecting “Device Manager” from the list.
2. Expand the “Batteries” category.
3. Right-click on the “Microsoft ACPI-Compliant Control Method Battery” option and select “Uninstall device.”
4. Confirm the uninstallation and restart your laptop.
5. Once your laptop restarts, the battery driver will be automatically reinstalled.
Reinstalling the battery driver can help resolve any software conflicts or errors that may be causing the charging issue. If this method does not solve the problem, it is recommended to proceed to the last subheading and seek professional assistance for further diagnosis and repair.
Seeking Professional Assistance
If you have gone through the above troubleshooting steps and your Asus laptop is still not charging, it may be time to seek professional assistance. Sometimes, the issue may be more complex and require the expertise of a technician.
A professional can diagnose the problem more accurately by conducting further tests and examining the laptop’s hardware components. They have access to specialized tools and knowledge to identify and resolve complex charging issues.
By seeking professional assistance, you can save time and frustration. They can recommend the best course of action, whether it’s repairing or replacing the charging port, battery, or power adapter. Additionally, they may be able to update or reinstall the necessary drivers or BIOS, which could be causing the charging problem.
Remember to contact authorized service centers or experienced technicians to ensure a professional and reliable solution. Communicate all the troubleshooting steps you have already taken, so they can narrow down the issue more efficiently, speeding up the repair process and getting your Asus laptop back in working condition.
Frequently Asked Questions
1. Why is my Asus laptop not charging even when it’s plugged in?
There could be several reasons why your Asus laptop is not charging even when it’s plugged in. It could be a faulty charger or power adapter, a problem with the charging port, or a software issue. To diagnose the problem, try using a different charger or power adapter, check the charging port for any physical damage or debris, and update your laptop’s battery driver.
2. What should I do if my Asus laptop shows “plugged in, not charging”?
If your Asus laptop indicates that it is “plugged in, not charging,” there are a few steps you can take to troubleshoot the issue. First, try rebooting your laptop and see if that resolves the problem. If not, try disconnecting the charger, removing the battery, and pressing and holding the power button for about 30 seconds to discharge any residual power. Then reconnect the battery and charger, and see if the laptop starts charging. If the problem persists, it’s advisable to contact Asus support for further assistance.
3. How can I prevent my Asus laptop from not charging when plugged in?
To prevent your Asus laptop from not charging when plugged in, there are some precautions you can take. First, ensure that you are using a genuine Asus charger or power adapter that is compatible with your laptop model. Avoid using third-party or generic chargers as they may not provide the correct power output. Additionally, make sure that your charging port is clean and free from debris. Regularly update your laptop’s battery driver and firmware to ensure compatibility and functionality. If you notice any issues, such as loose connectors or frayed wires, have them repaired promptly to avoid further damage.
The Bottom Line
In conclusion, troubleshooting the issue of an Asus laptop being plugged in but not charging requires a systematic approach. By checking the power adapter, battery, and system settings, users can identify and resolve common problems causing the laptop to not charge. Additionally, seeking professional assistance or contacting Asus customer support can provide further guidance and solutions to ensure the laptop functions properly and charges correctly in the future.